In some circumstances AtoZee Solutions Solutions will enter into service agreements with our customers or support agreements to form a required level of service & co-operation between both parties. Service agreements will usually involve maintenance of equipment or software. Support will usually involve immediate access to assistance from a technician as & when needed (depending on the level of support agreed to), to resolve a question / issue / item & return the system / application or process to it’s former operation.
We will usually undertake this kind of agreement in a case where the work may range across a number of aspects of IT. We enter into these agreements in situations with clients with whom we feel we have been able to provide good support & where both parties have had an enjoyable, rewarding experience.
A Service agreement, or Support Agreement which sets out the service to be undertaken, or the support to be offered, can clearly define each person’s or parties’ goal. It can also limit the liability of the parties & ensure that both get the services, support & results that they expect.
A Service or Support agreement will help to clearly define goals & ensure each party completely understands their duties & responsibilities. Agreements also limit risk & ensure both parties get what they need.